Delivery is free on all orders over £100.00, up to £100.00 the delivery charge will be £ 5.00 For UK orders we use UPS couriers or Royal Mail First Class. This means that your goods will usually arrive 3 to 4 working day after the order is placed (depending on availability and time order placed) for most of the UK mainland. If your delivery address is in the Scottish Highlands delivery times may be extended, depending on where exactly you live.
Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed. Please supply us with a delivery address where there will be someone in to sign for your parcel. Deliveries cannot be made to PO Box addresses.
Please contact us first before returning any item purchase. Our returns policy is easy. If you aren't happy with your purchase please return it to us in an unused re-sellable condition, including any packaging and manufacturer's labels, within 14 days of receipt and we will give you a full refund, excluding any postage costs. Refunds must be made to the same card or method as used to pay for the goods originally.
If you return any item to us for a size exchange, then the return postage back to you will be £4-£8, which we can charge to the card that was used to place the order originally. When returning any item to us for whatever reason, it is your responsibility until the goods have been delivered to us. We cannot be held responsible for returned items lost in transit.
Should your product develop a fault whilst still under warranty, we can sort it for you. Please contact us before returning warranty.
Sometimes the Manufacturer will want to see the warranty item. This may slow down the replacement of the item; if this is the case we will keep you informed of what is happening and the turn around time. All postage costs associated with returning the product to us will be at your expense.
Complete the form below and click 'Send Returns Request' to submit a returns request.